Safety & Parking
BigIssue Ebikes wants micro mobility to be perceived as useful and good, and not be an obstacle to traffic or to create dangerous situations for either users or others.
We have seen that the frustration caused by poor parking of electric scooters counteracts the significant and positive effects of micro mobility.
Keeping our cities safe and tidy places a responsibility on both ourselves and our users.
Drive safe
Help us keep the street and traffic a safe place for everyone....
Use a helmet
Always wear a helmet when riding Voi. In some Voi cities, you can take a selfie with your helmet on and earn loyalty points. Being safe is smart, being smart is cool. Be cool and protect your head!
18+ only
We recommend waiting until you turn 18 to use Voi. Riding in urban traffic can be both tricky and dangerous. In the U.K., you need at least a provisional driver’s licence to ride Voi. Make sure you know the rules of the road in your country before getting on a scooter.
Don't drink and bike
Never ride e-scooters while drunk or otherwise intoxicated. It is extremely unsafe for you and others, and it’s even considered a criminal act in most European countries. To tackle the issue of drunk riding, we developed the industry’s first reaction time test. The test activates automatically on weekend nights and encourages users with poor test results to use safer transportation alternatives.
Don't use your phone in traffic
You should never text or answer calls while riding Voi. We also encourage you not to use a headset, as this can prevent you from hearing your surroundings. Our latest e-scooter comes with a phone holder that is safe and easy to use for finding your way through the city with navigation apps. Always keep both hands on the handlebar!
Only one person at the bike
It’s forbidden for more than one person to ride per e-scooter. Doing so will affect your balance and the functionality of the brakes, and you risk seriously injuring yourself and your friend. Invite your friend to ride their own scooter by sharing your referral code.
The way we seek to solve this is through the following measures:

  • We work with local Councils to establish parking zones in areas where space is limited. It is of course a prerequisite that all actors adhere to these zones and that zones are identified as a joint effort.

  • We have balancing crews who actively move the bikes and clean up where parking of the bikes is an obstacle to normal traffic

  • When returning a bike, users must end the rent manually and confirm the way it was parked, with a photo verification of the parked bike

  • Actively inform users about their responsibility to maintain a pleasant and tidy city centre

  • Recommend the use of a helmet

  • A user contact that points out the need to follow the traffic rules and show consideration when using the bikes - and not expose themselves or others to danger

  • Short digital courses in good cycling behaviour and cycle training events for selected groups

It will always be the person who rents the bicycle who is responsible for the way the bicycle is used,and this responsibility is part of the user contract that is signed upon registration and before the bicycles can be used. This responsibility also includes the financial responsibility for damage and problems during use - both for oneself and other road users or objects.

By being aware of this, we hope that the use of our bikes will be to the benefit of both users and others.

In case of an accident

At ShareBike, safety is our number one priority.

From our e-scooters and helmets to road safety and secure parking zones, it's our mission to make our cities safe for everyone, especially our riders. But, even with all this in place, sometimes accidents still happen.
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